We endeavour to process all orders within 3 business days. During high volume times, or re-stocking periods, fulfilment may take longer than normally anticipated. We will notify you by email if this is the case. We ship via Canada Post, expedited service (insured and tracked) within Canada, and via UPS parcel (insured and tracked) to the US.If you have questions about your order, or would like information about express fulfillment/shipping, please contact us via email:
REFUNDS AND EXCHANGES
If you’ve purchased your Huggaloops product from an independent retailer, please contact the retailer for their refund and exchange policy. We will gladly accept return of unworn, unwashed, unaltered products purchased directly from Huggaloops within 30 days of sale. If the product has been worn, washed, or if tags are removed it is considered FINAL SALE and not returnable.
We will accept returns and provide a full refund, less the original shipping cost, on new, unused, unaltered items within 30 days of order. A restocking fee of 10% will apply on any returns received which have been removed from the original Huggaloops packaging. We are happy to exchange new, unused, unaltered items, within 30 days of purchase. The customer is responsible for the shipping cost of returning the item to us, as well as the cost of shipping the replacement item(s).
If you are unsure about how your carrier should fit, or require additional information please don’t hesitate to contact us. We are here to help and have lots of customer support options to assist you in your babywearing journey. Please direct all inquiries to: firstname.lastname@example.org
HOW SHOULD HUGGALOOPS FIT?
Your Huggaloops Carrier is designed to be a snug fit - it should fit about as tightly as a fitted t-shirt and may feel a bit too snug until the fabric of each loop is spread out. The snug fit ensures the carrier will remain supportive once you place your child in it. A proper fit is detailed in the pictures below:
CHOOSE YOUR SIZE
Huggaloops Carriers come in standard sizes. Choose the carrier that suits your size with the help of our sizing chart. We highly recommend going by the measurements in inches for the most accurate fit. If choosing a size while pregnant, we recommend going by your pre-pregnancy size + 2 or 3 inches for postpartum comfort.
If you would like help choosing a size, please drop us a line!
All carriers are machine wash in cold water / delicate cycle.
Tumble dry on low/no heat or hang to dry.